Getting started
Signing up, getting verified, making a first deposit.
Help centre
Begin here. Should the answer be missing below, the in-app support chat is available day and night.
Pick a topic
The in-app help centre uses these same categories.
What is crypto
Confirmations and addresses, networks and coins.
Leverage
Stop-loss, take-profit, liquidation and margin.
Managing my account
Language, display currency, notifications and levels.
Trading and funding
Swaps, withdrawals, deposits and orders.
Privacy and security
Closing an account, data requests and sign-in alerts.
Answers
The most frequent questions to support.
How quickly can I open an account?
Signing up is a matter of a few minutes. Verification time varies with your country of residence and the documents you send, and the app lists anything still missing.
How does x200 leverage work in practice?
Losses grow by the same multiple as gains: with x200, the margin you commit can back a position two hundred times its size. Cross margin therefore displays the margin ratio live, and each position should carry a stop-loss.
For trading and deposits, which currencies are supported?
Quotes come in USD, EUR, GBP, JPY, AUD, CAD and NZD. Crypto deposits are accepted too, and assets can be swapped within the wallet.
Are there markets beyond crypto?
Yes. One account and one terminal cover crypto plus commodities, indices, stocks and forex pairs.
Before its term runs out, what happens to a staking plan?
Before you commit, every plan sets out its rate and term, and what you are paid and when appears on both the confirmation screen and the plan page.
Do deposits come with a fee?
Before you confirm, the app lists each deposit method with its cost, and the markets page carries the same figures.
Sign up and have a look around
From the moment you first log in, the terminal, wallet and help centre are yours to use. Signing up takes a few minutes.